Questions about new-build address corrections

You tell us your address and show us exactly where your home is. We review what is missing or wrong on Google Maps, prepare the correction, submit it and monitor the case. You receive email updates as the review progresses.

At launch we focus on Google Maps: addresses that are missing entirely, pins that point at the wrong part of a development, and new roads that have not yet appeared. We do not currently carry out correction work on Apple Maps, Royal Mail or delivery platforms.

No, and you should be wary of anyone who says otherwise. Google decides whether and when a correction is accepted. What we can do is prepare the strongest accurate submission, submit it properly and keep working the case. One payment. No repeat fees. We’ll continue making reasonable correction attempts until your legitimate address is recognised, provided Google continues to offer a correction process and you provide any evidence we reasonably need.

It varies. Some corrections are reviewed quickly, others take considerably longer, and the timing is entirely in Google’s hands. We will not quote you a fixed turnaround we cannot control. We will tell you when your case has been submitted and email you when the status changes.

Standard covers most new-build homes where the road already exists and the address or pin needs adding or correcting. Complex covers cases needing more work - a missing road, a previous rejection, or more than one likely correction. You do not need to work this out yourself: start with the free address check and we will tell you which applies.

That is common on new developments and it is handled as a Complex case. A missing road usually needs to be resolved before individual addresses on it can be recognised properly, so it takes more preparation and often more than one submission.

No. You give us your address details, pay once, and we keep you updated by email. There is nothing to sign up for and nothing to cancel.

No. AddressClerk is an independent service and is not affiliated with Google. We are not a Google partner and we have no special access. Google ultimately controls whether and when map corrections are accepted. We handle the preparation, submission and follow-up on your behalf.

Usually your full address and postcode, and confirmation of exactly where your home sits on the development. Sometimes supporting evidence helps - for example a completion or exchange document, a utility bill, or a developer site plan showing plot numbering. We will only ask for what is genuinely useful for the correction.

A rejection is not the end of the case. We review why it is likely to have been rejected, strengthen the submission where we can - often with additional evidence from you - and try again. There is no additional fee for further reasonable attempts on the same address.

No. It is a one-off payment, not a subscription. Further reasonable attempts on the same legitimate address are covered by the original fee.

Yes. Flats, apartments and unit numbers within a block are often exactly the kind of address that gets missed or grouped incorrectly. Tell us the block, the unit and where the entrance is, and we will work from that.