Questions about new-build address corrections

Tell us your official address and show us exactly where your home is. We identify the issue, prepare and submit the appropriate Google Maps correction, then email you updates and give you a private link where you can follow the case.

At launch we focus on Google Maps: addresses that are missing entirely, pins that point at the wrong part of a development, and new roads that have not yet appeared. We do not currently carry out correction work on Apple Maps, Royal Mail or delivery platforms.

No. Google decides whether and when corrections are accepted. We prepare, submit and follow up the strongest accurate case. Your one-off payment covers further reasonable attempts, subject to our terms.

We normally prepare and submit your correction within 1-2 business days of payment. After that it is with Google, which reviews changes in its own time - we have no influence over that part and cannot give a date. We email you when your case is submitted and whenever its status changes, and you can check the private link at any time.

Standard covers a missing or misplaced home address on an existing road. Complex covers missing roads, previous rejections or multiple corrections. Start your address correction, answer a few questions about the problem, and we’ll show you which applies and what it costs before you pay.

That is common on new developments and it is handled as a Complex case. A missing road usually needs to be resolved before individual addresses on it can be recognised properly, so it takes more preparation and often more than one submission.

No. There is no account or password to create, and no subscription to cancel. After payment we email you a private link where you can follow your case, see important updates and upload supporting evidence if we ask for it. Keep that link to yourself - anyone who has it can see the case.

No. AddressClerk is independent and is not affiliated with Google. We have no special access or partner status. We handle preparation, submission and follow-up; Google controls review and acceptance.

Usually your full address and postcode, and confirmation of exactly where your home sits on the development. Sometimes supporting evidence helps - for example a completion or exchange document, a utility bill, or a developer site plan showing plot numbering. We will only ask for what is genuinely useful for the correction.

A rejection is not the end of the case. We review why it is likely to have been rejected, strengthen the submission where we can - often with additional evidence from you - and try again. There is no additional fee for further reasonable attempts on the same address.

No. It is a one-off payment, not a subscription. Further reasonable attempts on the same legitimate address are covered by the original fee.

Yes. Flats, apartments and unit numbers within a block are often exactly the kind of address that gets missed or grouped incorrectly. Tell us the block, the unit and where the entrance is, and we will work from that.